AL
André Lombard
1 reviews | Active since Oct 2018
10 Oct 2018, 18:38
Service ?
My fiancé has a complaint of 3 months old.
Very shortly she has been waiting for her LG cellphone for 3 months now. She is a very soft person and unluckily accepts every excuse they give her.
On last week Wednesday I decided to get involved to try and assist her. After speaking to someone in " customer service management ", whom promised to get back to me and obviously did not, I eventually asked for the CEO's office. Here i got hold of a lady who said they handle his complaints.
She started off very well and returned calls as promised. She spoke to my fiancé on Friday and promised to get the monies paid on contract back for 2 months and she would let her know on Monday if they have traced her phone or will give her a new one. Suffice to say it is now Wed evening and she is never available.
Two important things here : The contract expires end Nov so they are probably playing for time. My fiancé has an app on her phone which allows her to set her hearing aids and has not been able to do this for 3 months. They have been told this.
As I was a Retail manager myself for about 30 years I find this totally unacceptable service. I would have been given a new phone long ago if this had been one of my customers. Now I feel so helpless.
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Replies (2)
MTN South Africa's replyOfficial
11 Oct 2018, 09:17Goodday André
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I have emailed the persons that are assisting you with this query, one of them will contact you shortly.
Rest assured, it is not our intention to displease you.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,
MTN South Africa's reply11 Oct 2018, 09:17
Official
Goodday André
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I have emailed the persons that are assisting you with this query, one of them will contact you shortly.
Rest assured, it is not our intention to displease you.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,
AL
André Lombard's updateReviewer Update
16 Oct 2018, 09:28As you can see it is now a week later and after lots of promises my fiancé still does not have a phone. These guys service lies in lots of promises with no action. I wonder if this is the service they would give if it was their own phone ?
AL
André Lombard's update16 Oct 2018, 09:28
Reviewer Update
As you can see it is now a week later and after lots of promises my fiancé still does not have a phone. These guys service lies in lots of promises with no action. I wonder if this is the service they would give if it was their own phone ?