Dear Sicelo,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself and our customer care team so I can review this matter and resolve as soon as possible. Please email the correspondence to ***
Looking forward to resolving this matter for you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Sicelo,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself and our customer care team so I can review this matter and resolve as soon as possible. Please email the correspondence to ***
Looking forward to resolving this matter for you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,