Service
Good morning i am trying to understand how my balance got to R924.05. Please advise as i am lost on the way here
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MTN South Africa's replyOfficial
01 Nov 2017, 14:07Dear Riccardo,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note you can get a breakdown of the charges via 3 methods on your device.
- Dial *141*1# and select option 7 to get your detailed balances.
- You can download the MyMTN app https://www.mtn.co.za/pages/apps.aspx
- You can log on to MTN Active https://mycontract.mtn.co.za/landing/landing.htm
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply01 Nov 2017, 14:07
Official
Dear Riccardo,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note you can get a breakdown of the charges via 3 methods on your device.
- Dial *141*1# and select option 7 to get your detailed balances.
- You can download the MyMTN app https://www.mtn.co.za/pages/apps.aspx
- You can log on to MTN Active https://mycontract.mtn.co.za/landing/landing.htm
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,