**** service

my contract has expired. A lady called me to upgrade only my packages which I did then unknowingly she is not from MTN. I switch MTn and cancel buns 7days. In February, a debit of over R3000 is charged for a cancellation fee. I have ref numbers esn, I tried to contact them 1000x and try to explain 500x without success. i go to their branch at The Grove even more unsuccessful. I have already sent 3 x emails last where I request that a competent person contact me without success. I have been a client of theirs for over 20 years.