1 reviews | Active since Nov 2011
Service
I have been using MTN since 2003 but lately I have lost all respect for the company. Their problems seem to be increasing instead of decreasing.<br> 1. I reported my calls go straight to voicemail but my phone is on. MTN said it will be sorted but it never did.<br> 2. I load airtime but i cant make calls because MTN tells me that i have insufficient fund (immediately after loading airtime), how?<br> 3. I have no signal most of the time<br> 4. Master piece, my airtime and data bundles keep disappearing and when i call the customer services am told that its taken by internet connection. How when i dont have signal?<br> 5. Today (18/06/2015l) i have been getting the \no internet connection"all day but when i finally got the signal all my airtime & data bundles were gone!<br> 5. Data bundles price have gone up by 15% percent without any notice or consultation. MTN is expensive now but service is poorer.<br> 5. Even with bundles & airtime my whatsapp massages and pictures take years to be dilivered.<br> 6. Wow bonus is a joke. You get the free airtime but its not free unless you use it all<br> <br> Thank you so much for your poor service MTN"
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Kindly note that all smartphones allow you to run applications in the background unless the session is not turned off correctly. We've requested the Prepaid Management Team to investigate and provide feedback directly to yourself.
We will need to get our Coverage Department to investigate the signal issues you are experiencing and possibly send out a technician to your premises to investigate why you've been losing signal.
Please complete the template we've to yourself via e-mail and send it to *** for a request to be logged on your behalf.
Kindly note that our rates change was advertised in the media and on our social network pages. Please click on the link below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
Once again we do apologize for the inconvenience caused and for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Kindly note that all smartphones allow you to run applications in the background unless the session is not turned off correctly. We've requested the Prepaid Management Team to investigate and provide feedback directly to yourself.
We will need to get our Coverage Department to investigate the signal issues you are experiencing and possibly send out a technician to your premises to investigate why you've been losing signal.
Please complete the template we've to yourself via e-mail and send it to *** for a request to be logged on your behalf.
Kindly note that our rates change was advertised in the media and on our social network pages. Please click on the link below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
Once again we do apologize for the inconvenience caused and for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
