Service

I am so unhappy, angry and disappointed with the service received from Mtn regarding my contract phone. I am up to date with my payments, but my phone gets suspended every week. I call the call centre in weekly basis, in order to reopen my phone which is really frustrating and inconvenience.

I opted to for debit order, and spoke to different consultants who confirmed that money will be deducted every last day of the month. Only to find out when my phone was suspended again and had to call again this morning and was told that it wasn't done.

Everytime I call in, will be told that my money that was paid via FET is still not reflecting hence my account is blocked. How long does it really have to reflect on Mtn systems, because payment was made on the 11.08.2020 and only to reflect on the 30th, meantime they suspend my phone.

Proof of payment was sent through but money allocated after 10 days. Today after calling in was charged R9.00 and when I asked wa told that it's for the calls. What calls, because I.m the only one calling in every week to unblock my phone. I need that R9 rand to be deleted in my account. Whose fault it is with all this errors.

After paying my contract I will never, ever take a contract phone with Mtn again. I learned my lesson.

From unhappy customer Carol