1 reviews | Active since Feb 2012
SERIOUSLY..! second complaint !!! take me serious!
More than a week after posting this complaint. Still no one has made any attempt to contact me. I am taking my phone back to the branch today and insist that you redo my contract and issue me with a iphone 6s.<br> Contact me urgently ***.<br> <br> I have been a Loyal MTN customer for the last 18 Years. I went for a few upgrades 2 weeks ago. I specifically wanted my I phone 5S to be upgraded to the 6S, but the counter staff told me it would only be launched in the next 2 months, Only to find out is was launched last week...!!!!!!<br> <br> The iPhone 6 that I eventually took, has been giving me nothing but hassles. The main camera does not work. And the battery life is just non existent. <br> <br> I cant believe this chocking Service and shocking product.<br> <br> Sort it out.... I will move all my business away from you both.<br> <br> Regards
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***