SERIOUSLY RECONSIDER WHEN WANTING TO USE MTN AS YOUR SERVICE PROVIDER

So frustrated with MTN.

I upgraded my cellphone an Samsung A71 in July 2020 at MTN in Westonaria. During January 2021 it started giving me issues as it did not want to charge. So I took is to MTN Tambotie Mall Randfontein where is was informed that it will be quicker to take it to Samsung directly. So I went all the way to Clearwater Mall to Samsung where they in turn told me that they will only send the phone in for repairs but if it can't be repaired they will not replace it. They suggested I do it through MTN. So I then went to the MTN Store in Clearwater Mall where some rude man took the phone and then very rudely told me to take it back to the store where I upgraded. Because they are not going to be responsible for a replacement phone. So I then drove all the way to MTN Westonaria again on the 6th of February 2021. I then requested them to replace my phone as it is barely 6 months old. The lady the told me that they have to send my current phone in for repairs first. So coming Saturday it will be 5 weeks. Every damn week she tells me the same story. "They are waiting for a response from the repairer" 5 Weeks!!!!!!!!!!!!!!!!!!!! This after she told me that she doubt that it will take this long. After being a customer with MTN for almost 12 years and not once in this time missing a payment, this is how I am being treated. This to me equates to theft as no one can tell me where the hell my cellphone is. Perhaps I should go open a police case against MTN. I am paying for something I do not have and can't use!!!!!!!!!!!!! So after being on a almost hour long call with MTN customer service this morning I am told that there is a backlog at the warehouse...why the hell is that my problem???? Just replace the DAMN PHONE!!!!

Also got a Lenovo Laptop from them in May 2020 in order to work from home during the pandemic. Laptop started giving me trouble and it wasn't even 3 months old. My 10 year old Laptop at the office is faster than this ****** thing. Have to switch it on 2 hours before I need to use it.... and then it still takes forever to open and change between programs and there is barely anything stored on the hard drive. When reporting this to MTN Tambotie Mall Randfontein I was informed that I have to contact Lenovo directly. Excuse me why the hell is this now my ****** problem. I took the contract out with MTN,...not Lenovo.

MTN is seriously loosing their grip on things. I seriously do not know if I will continue any of my contracts with them once they expire as the customer services and after sales services is absolutely appalling. And the rude guy at MTN Clearwater Mall will definitely ensure that I tell everybody I know that MTN in that mall should be avoided at all cost as the staff has not manners towards their customers.