1 reviews | Active since Sept 2010
Seriously pathetic service
I have contracts with MTN and today I checked my latest bills. These were originally with Nashua and I insisted that they have limits of only the contract data and the airtime. On occasion the data and airtime has finished and the phone has stopped working (which is fine) I see on my may account it has R1045 for PACKET SWITCHED DATA CALLS. Please explain what this is and how this can happen. We have checked the data on the phone and we definitely didn't go over the limit it says we used 196 megs from the 1st of May up until now. This is unacceptable. I never entered into an unlimited contract and was assured by Nashua that these phones would cut off once the data and airtime was finished. Also both phones are not working today and we are unable to phone your call centre because it has closed down? Please phone me on the mobile number and not on the MTN number as it is off during the day.<br>
We truly are sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that matter has been resolved. The account will be credited accordingly as per the e-mail that was sent to yourself on the 25th of May 2015
;
From: Cherildene Matthews [ MTNSA - Innovation Centre ]
Sent: Monday, 25 May 2015 11:47 AM
To: 'Vivian.Levin'
Subject: RE: Account query ***
Good day,
Firstly we would like to apologise for all the inconvenience caused. We have activated both your lines, please give it between 2 to 24hrs for everything to update on your side. The reason for your high bill is that the usage limit failed on our side and I have forwarded the matter to our system support department for assistance.
Your MTNSP query reference: REQ:*** A credit request of R1,191.57 Psd charges (sul failed set @ R0.00) has been sent through for approval for cell no: ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that matter has been resolved. The account will be credited accordingly as per the e-mail that was sent to yourself on the 25th of May 2015
;
From: Cherildene Matthews [ MTNSA - Innovation Centre ]
Sent: Monday, 25 May 2015 11:47 AM
To: 'Vivian.Levin'
Subject: RE: Account query ***
Good day,
Firstly we would like to apologise for all the inconvenience caused. We have activated both your lines, please give it between 2 to 24hrs for everything to update on your side. The reason for your high bill is that the usage limit failed on our side and I have forwarded the matter to our system support department for assistance.
Your MTNSP query reference: REQ:*** A credit request of R1,191.57 Psd charges (sul failed set @ R0.00) has been sent through for approval for cell no: ***.
Regards
Tim
MTN Complaints Management Team: REQ:***