Seriously bad service

I went to to Mtn Norkem Mall and I honestly don't know how it came to the point that Katlegong Moabelo said I was drunk and she refused to assist. I run a business and my cell phone number is of utmost importance and this is how I make a living yet I got seriously disgusting service from the beginning of my encounter with her she was just not interested in helping and if this is the service we are getting from mtn franchises then where are we as mtn prescribers supposed to get help?

Mtn has responded to my cry for help as my contract is locked and for over 20 days they haven't gotten back to me... and this is my source of income for not only myself but my entire family so literally MTN is messing with me lively hood, this is seriously sad and ****ed up

MTN SA this is a sad occurrence as my niece is as unable to register for high school because I am unable to access my apps to pay for her report as well as paying her fees because my phone is locked