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Sophia S

1 reviews | Active since May 2012

12 Dec 2017, 08:08

Seriously bad service

It has taken me from July 2017 to date (12/12/2017) to get my billing sorted out. The latest from MTN - 24 month contract and 12 month "bundle" contract?? Tried to get this sorted through call centre - no joy. Then I got an insider contact and after three attempts billing sorted and credits processed and September billing spot on. Then come October and I get billed double again, threatening sms to suspend my service, go to my insider contact - get a voice message when I call, no reply to e-mails. Call the call centre last week, only one of my phones gets sorted out, once again sms that my service will be suspended. I call again yesterday and give a "manager" in the call centre the whole story, guess what? This morning my service has been suspended and I will have to call the call centre AGAIN this morning. All this drama the past six months all due to the incompetence of the people in the employ of MTN. Oh yes must add that my November billing is spot on again???

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Replies (2)
MTN South Africa
MTN South Africa's reply12 Dec 2017, 19:48
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time online, after the chat I have look at the account notes made on the account.

I have requested from Rabelani to give us feedback here regarding the 2G for R144.44 (vat not included) we are waiting on his feedback, i have asked Rabelani to assist you with the credit for the discount not received on the other 2GB on the October invoice.

We will give you feedback tomorrow.

Kind Regards,

Alice van der Merwe

Best regards,

SS
Sophia S's update15 Dec 2017, 12:57
Reviewer Update
After I received a phone call from Alice van der Merwe, I thought okay now we are getting somewhere and this time around my account will be sorted out......well surprise, surprise.... NOT!!!!. My service were again suspended, I had to phone and behave like a mad woman to get it re-activated and low and behold, this morning I get ANOTHER text message warning me to pay the arrears or my service will be suspended? I have now been suspended three times already because the right arm does not know what the left arm is doing at MTN and for my own sanity I REFUSE to put myself through another call centre nightmare. PLEASE DO GO AHEAD AND SUSSPEND MY SERVICE I'M DONE!!!!!!!!!!!!! I think 5 months of patience is long enough. One thing is for sure, after 18 odd years this will be my very last contract with MTN. Everything went for a ball of **** after MTN took over the contracts from Autopage.