Seriously Bad Customer Service from MTN

<p>i bought an MTN cellphone from ackermans soshanguve plaza, Samsung Galxxy trend neo and after some time the phone stopped chrging, then took it in at ackermans as its still on warranty. The consulatant inspected the phone to check for anything that might void the warranty before taking it back to MTN. she opened the phoen cover, took out the battery checking any traces of water or liquid damage, she checked the sreen to see if it was cracked, took back the battery the switched it on to further check and all was in a satisfactory condition. she the tried to charge the phone and it did not charge. She then completed an MTN technical fault report and advised that it will take 21 working days for the phone to be repaired by the supplier(MTN). I took the phone on the 05/08/2016 and waited patiently for their call. Around month End of August my brother recieved a call from Ackermans for the collection of the phone the i went on the 06 September 2016. </p> <p>Surprisingly when i got to Ackermans i was told thge MTN did not repair the phone as they claim that they found traces of liquid or moisture and the warranty is voided. then i ased the Ackermans consultant to call MTN as i needed to concisely understant what they menat about their inspection and to be advised if the phone is uneconomic to repair. MTN was called on ********** ( Technical Call centre) by Sarah Motshabi around 10:00 am and a consulatant called Ciruueline from MTN was with her on the line. The MTN Consulatant insisted that she does not want to talk to me as i was listening to their concersation until it was made clear to her that i inssist as im not satisfied with the outcomes of my claim, then after few minutes i spoke to her. I nerver expected someone to speak to a client the way she spoke to me, she was rude in a sense that i needed to understant as in why was i not even contacted as soon as they claim to have found whatsoever liquid or moiture they claim to have found, clearly im a customer and feedback is important. i asked her if she could elaborate as of how is liquid or moisture has to do anything with the failure of the chrging block, and her response was for as long as they found moiture nothing was done on the phone, they just opened the back cover and found traces of moisure then closed the phone and returned it witjout doing anything. Rude as she spoke to me i asked to speak to the techinitian who inspected and compiled the repor, she said she does not know who worked on the phone as they have many technicians ans there is nothing she can do. I then told her that it is so incompitant to tell a customer what she just advised me, how can you have a report on your system and fail to see who compiled it, she the dropped the phone. i stood shocked took my phone and left the store. Is it how MTN treats us clients, surely ims so dissapointed and feel ****** of my rights as a consumer, i've been an MTN client for over 15 years and now i feel they dont deserve my loyalty anymore. Hope their calls are recorded and make means to listen their contant speaking to me. </p>