BDGB
Bronwyn De Gray Birch
1 reviews | Active since Oct 2013
03 May 2017, 08:37
Seriously!!!!!!
<p>I got a response to a recent complaint that i did last month but surprise surprise it hasn't been resolved. I am supposed to be paying R89 for my UYO WiFi but I'm not being charged this. Ref ********** 0. I was debited again this month with the wrong amount. Please fix and refund or I'm going to the ombudsman!!!!!</p>
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MTN South Africa's replyOfficial
08 May 2017, 22:33Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Discounts are now app**** and the invoice of the 11 May 2017 will finalize with the monthly subscription fee as the contract states. Credit for the discounts not received will reflect on your MTN account in 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply08 May 2017, 22:33
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Discounts are now app**** and the invoice of the 11 May 2017 will finalize with the monthly subscription fee as the contract states. Credit for the discounts not received will reflect on your MTN account in 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,