Seriously?!

<p>Hi Peter,</p> <p> </p> <p>My name is Melony, and I hope you will be able to help me. In February 2016 I upgraded my long standing standard contract with an average payment of R200pm (because the value per month has not remained constant) with Autopage Cellular. The new contract includes 50 minutes call-time, it doesn't include data nor SMSs and the contract stated a R148 payment per month. In March of this year MTN took over all Autopage clients as the business closed down as said by them. In April my first statement with MTN was R273.00, already more than the initial agreement. In May the statement amounted to a whopping R6900! I called to find out how this could be the case and was told that it was the data usage. This shocked me due to the fact that data was not part of the contract AT ALL so i could not understand how data that was not even allowed to be used could amount to this much! Especially seeing that I have WiFi at home. After further enquiry it was brought to my attention that once MTN took over, the contract was changed without my knowledge. I was told that the data threshold had increased to approximately R30 000.00 from an amount of about R200.00. Need I remind you that data was NOT included in this contract. Now I would like to know, who is liable for the payment of this contract seeing that I was unaware of the changes? And had this situation not occured, would I have been informed of the new terms and conditions?</p> <p> </p> <p>If there is any way that you could help me, your urgent response would be appreciated.</p> <p> </p> <p>Thank you. </p>