SERIOUSLY???

I have now recieved promises of call backs on 3 different occasions!!! I spoke to a person in the forest hill branch who told me I owe 1600 at which point I made an arrangement to pay half in January and the other half in February. I was assured that I can do that when I spoke to Leratho who treated me like a ******** she claimed I owe a further 1670. By these peoples logic when I am able to catch up my current arrears amount I will be in arrears again. I am paying for a service I am not getting due to the incompetence of mtn staff and store reps. The call centre is never available especially when its convenient for their customers to phone. You stand in ques longer than the parking lots. When a rep finally \helps"she is so useless AND then they dont even have a direct line to mtn call centre. Best of all as I write this I know it will only be answered 2-3 weeks from now with another promise & reference number which means nothing as you cant get through to use it or use it in store!!! My next step is to now go to the newspapers and police as my money gets paid but I dont see it reflecting on any paperwork. Thank you mtn for you disregard to resolve matter!!!!!!"""