GVDW
Gerhard Van Der Westhuizen
1 reviews | Active since Jul 2018
30 Jul 2018, 10:59
serious problem that MTN
Good day
I have three contracts with MTN and have had problems with billing for over a year now ,first they can not take off debit order ,then I paid via internet transfer that didn't work and then I starting paying at the branch and that still doesn't work.
Now every week my phone is switched off and I have to send a **** of payment .
What can I do to sort out this , because it seems like no one can or wants to help sort out this problem.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
31 Jul 2018, 10:31Thank you for your post.
We sincere apologized for any inconvenience incurred.
No account details for assistance. We have called you on *** the person picking up the phone do not have any idea who you are. Keep on telling me wrong number dialed.
Please assist us with the correct contact details and MTN account information for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply31 Jul 2018, 10:31
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
No account details for assistance. We have called you on *** the person picking up the phone do not have any idea who you are. Keep on telling me wrong number dialed.
Please assist us with the correct contact details and MTN account information for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
GVDW
Gerhard Van Der Westhuizen's updateReviewer Update
31 Jul 2018, 10:38I'm so sorry the number should be ***
GVDW
Gerhard Van Der Westhuizen's update31 Jul 2018, 10:38
Reviewer Update
I'm so sorry the number should be ***
MTN South Africa's replyOfficial
09 Aug 2018, 00:05Thank you for your post.
My apology for the delayed response.
Thank you for the MTN account details.
Account number A***, the last debit order requested was 8-4-2017.
The debits was requested but no payment was received to MTN from your bank account
Code 56
CONTACT YOUR BANK :Card Issuer has no record of the card.
Visa card code 256 Received from bank, Please contact the bank regarding this code.
The MTN account number has not been used as your reference when the payment was done at the MTN store.
The balance is now R 57.30. As per the account notes this payment was done 10-7-2018.
Please can you assist me with this proof of payment for the banking department to allocate this to the account. My email address ***
We have opened the other lines as well for you. Please reboot.
If you request for the debit order to be placed back on the account, you need to assist me with the correct bank details for assistance with the debit order request. Please email me this information as well.
Branch code:
Bank name:
Branch name:
Account type:
Account holder name
Account number:
If you wish to stay on cash method you need to make payment 21 days from the invoice date (invoice date on the 13th, count 21 days from the invoice date and that will be the date the payment need to be made)
Use your MTN account as your reference A***
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply09 Aug 2018, 00:05
Official
Thank you for your post.
My apology for the delayed response.
Thank you for the MTN account details.
Account number A***, the last debit order requested was 8-4-2017.
The debits was requested but no payment was received to MTN from your bank account
Code 56
CONTACT YOUR BANK :Card Issuer has no record of the card.
Visa card code 256 Received from bank, Please contact the bank regarding this code.
The MTN account number has not been used as your reference when the payment was done at the MTN store.
The balance is now R 57.30. As per the account notes this payment was done 10-7-2018.
Please can you assist me with this proof of payment for the banking department to allocate this to the account. My email address ***
We have opened the other lines as well for you. Please reboot.
If you request for the debit order to be placed back on the account, you need to assist me with the correct bank details for assistance with the debit order request. Please email me this information as well.
Branch code:
Bank name:
Branch name:
Account type:
Account holder name
Account number:
If you wish to stay on cash method you need to make payment 21 days from the invoice date (invoice date on the 13th, count 21 days from the invoice date and that will be the date the payment need to be made)
Use your MTN account as your reference A***
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
10 Aug 2018, 12:25Mr van Der Westhuizen
I have sent feedback to you, No feedback received as yet.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply10 Aug 2018, 12:25
Official
Mr van Der Westhuizen
I have sent feedback to you, No feedback received as yet.
Kind Regards,
Alice van der Merwe
Best regards,