Serious MTn

I am writting this on hello peter as its possibly the only way I am going to get assistance, I went onto MTN on Monday to take out an additional contract, started with A34 no stock then did A25 then a consultant calls and we discussed the contract told her I want a TOP UP no not available I will need to call MTN once I have the sim card and activate a top up, I was not happy but needed the additional contract we concluded the contract on a A35 5g. Today get delivery of not one but two hand sets A35 AND A25. I phone MTN no they cant help me, phone the outside consultant waste over 30 mins trying to get help to be told sorry A25 was not done through them they will escalate, I phone MTN I have not inserted the sim card as I dont want to until I know my contract is done correctly on a top up, and nr I do not know the number of the correct contract and I do not want two new contracts only one, trying to get help is horrible and to think I have been a MTN client for years can they actually help sort this out???????