1 reviews | Active since Apr 2017
Sephosetso from mtn direct in johannesburg
<p>Sophosetso helped me to get a contract the contract is on the wrong package I am trying to get hold of him for 2weeks now did sent 3email and I did not resive any call to help me put it rite .I got a LTE divide on the promotion says I will get 30 gig data did not resive that as well is this rite to Mtn customers .I have 2othet contracts from cell c and they were with me every stem even after I got my divice they phoned me to ask if I am happy ,but nothing from Mtn all my contracts I did over the phone ,is it to hard to help me put me on the rite package .I think he does not warry because he already did get the deal if someone can help me please me number is ********** 477 </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8