1 reviews | Active since Sept 2015
Sep 2015 and no response for over billing. ...
Pathetic .... but we'll this is MTN ... save your standard truly sorry for inconvenience but well. .. that is the standard response... read my posts ... no one does anything anyway ... on 7 March I was told my matter as usual went to corporate ... I got a call from corporate on 8 March to say they cannot assist ... what a shocker. ... I was told this matter will be sent to the relevant some1 and they will definitely call me ... 22 March ... you on my need one guess to confirm that ... how can such a useless company even be allowed to operate in SA? Don't keep your hello Peter responses 100% if nothing gets down .... let me guess. .. apologise and say the matter is elevated ... only elevate to CEO please .... my time gets wasted ....
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have tried to call you several times without success as your line is on voice mail. As per the feedback we received from the store you requested to be send the URL report and the Itemised Billing which was done on the 17 November 2015 and on the 13 November 2015.
We have sent you an email requesting you to confirm if you have received these documents, kindly reply so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have tried to call you several times without success as your line is on voice mail. As per the feedback we received from the store you requested to be send the URL report and the Itemised Billing which was done on the 17 November 2015 and on the 13 November 2015.
We have sent you an email requesting you to confirm if you have received these documents, kindly reply so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***