GN
GUGU N
1 reviews | Active since Aug 2013
02 Jul 2015, 10:32
Senzo-REQ:***-MTN PLEASE OPEN MY LINE
My query has not been resolved even today, my line was suspended due to MTN incorrect billing in March and until today I haven't received a proper explanation as to how they arrived at this amount.<br> <br> While you are still investigating please open my line in the mean time, it is so frustrating not being able to receive and make calls.<br> <br> I am so disappointed with MTN, I have been trying to resolve this since March with no success.<br> <br> MTN you do not care about your customers I CURSE the day I did an upgrade with you.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 12:22Hello GUGULETHUNENE,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department to investigate and assist with opening your line urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department to investigate and assist with opening your line urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply09 Jul 2015, 12:22
Official
Hello GUGULETHUNENE,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department to investigate and assist with opening your line urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department to investigate and assist with opening your line urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***