NK
Nontando K

1 reviews | Active since Mar 2015

27 Mar 2015, 17:00

Sent phone for repairs

I sent a Samsung phone for repairs at MTN because its still under warranty and i was told they cant fix the phone its physically damaged ,so for me to get the phone back i must pay aR330 (NOT SURE FOR WHAT)..because the phone is not fixed<br> <br> Im really sure what ill be paying for if the phone is not fixed<br> I was not told about the fee at all<br> <br> If the phone is not fixed bring it back ill take it somewhere else where they can fix it!<br> <br> Im really not happy with this services, because the phone still under warranty and I never dropped the phone in water<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 May 2023, 21:58
Official
Hello not*2014,

Thank you for your post.

Please accept our apologies for any inconvenience experienced.

These charges are applicable when the Customer (\you\") has instructed MTN to assess the Device

Best regards,