1 reviews | Active since Oct 2010
Sent from pillar to post
I have data / 3G ****le connectivity issues. From 808, to 1-555, to data coverage, every consultant tells me that the network is fine, and that it is not their responsibility or an issue that they can resolve. Then they just transfer you to s different department. I'm GATVOL. I need my 3G for my business, and at this rate I need to reconnect every 5 minutes. Stuff that usually gets done on an hour now takes four hours. We use online platform programs and when you get disconnect, you have to start from scratch. I also have problems with attending to simple banking tasks. Evey time I get disconnected I have to start from the beginning. I am happy to phone in, get assistance and sort out a problem, BUT as mentioned already- apparently NOTHING is wrong, and NOBODY can assist me.<br> <br> I will be cancelling with MTN if this issue is not sorted out immediately. I have been an MTN client for almost 20 years, but I'm really getting GATVOL, as stated earlier. Please help.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Data support desk division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Data support desk division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
