Sent from pillar to post

I am still awaiting the retentions department to release me from my contract after it had expired on the 25Th. I called them on the 26 to cancel and to this day i am the one that has to call them almost everyday to find out if this has been done or not, two agents told me that it would be done within two hours on separate occasions and guess what , i am still waiting. Another consultant gave me a sob story that this takes 24 hours, its clear that they don't know what they are doing there so all I ask is that they release me. OH AND THIS IS MY SECOND COMPLAINT SINCE THEY DIDNT BOTHER TO RESPOND TO MY FIRST ONE LAST WEEK.