SENT CLAIM IN, NO FEEDBACK, NO REPLACEMENT PHONE,

On 12 September my Galaxy S5 was ******. I phoned MTN INSURANCE.After emailing on the 15 September the form, i was given a ref number via email ***0. MY CEL IS *** DEBBIE VD MERWE<br> i have tried the whole week to get hold of the insurance, only after 2 to 3 hours, an operator says, they are in training,and a few minutes later the call is ended, and no-one phones me back.Eventually yesteday on 22 9 2015, I managed to speak to the operator long enough to give my cel number,only to be told i dont have insurance..THIS IS IMPOSSIBLE.JUST ABOUT 3 WEEKS AGO I PHONED MTN INSURANCE, TO ASK ABOUT MY GALAXY S3 THAT I HAD GIVEN MY DAUGHTER, TO ENQUIRE ABOUT THE CRACKED SCREEN. THEY TOLD ME THAT THE GALAXY S3 IS NO LONGER INSURED AS I UPGRADED TO A GALAXY S5 AND ONLY THE S5 IS INSURED.I AM SITTING WITH NO PHONE FOR 10 TEN DAYS! NO FEEDBACK FROM ANYONE! I NEVER CANCELLED MY INSURANCE, I WAS TOLD MTN CHANGES THE INSTRUMENT ON THE INSURANCE ON UPGRADE.I DEMAND FEEDBACK! ALL YOUR CALLS ARE MONITERED,SO YOU INVESTIGATE AND KNOW MY COMPLAINT IS TRUE. I WANT MY GALAXY S3 REPLACEMENT.PHONE MY HUSBAND TO GET HOLD OF ME!!!TOTALLL DISGUSTED WITH THE NEW MTN!!!!!!AND I AM A CLIENT OF 15 YEARS