Sent away on 2 consecutive days because of "slow network or PC issues"
<p>I visited the V@A MTN store on Monday and yesterday with all the required documentation to take out a new contract. On both days I waited for about 20+ minutes sitting with a consultant, only for them to tell me that the system is slow and freezing and that I would have to come back. After sitting with a consultant for a while last night, she decided to complete the documentation and took my supporting documentation in the meantime. I feel really sorry for the helpless consultants who are clearly trying to assist clients with well below par tools.</p> <p>I have been with MTN for probably almost 2 decades and my client service experiences of late, have almost completely diminished any loyalty and the few good interactions that i had with them. </p> <p> </p> <p>Let's hope day 3 is more fruitful....</p>
..... so day 3 was completely a waist of time as the consultant couldn't capture my application and let me complete the documentation and mentioned that she would contact me. I was then informed via sms that the contract was approved, however i needed to wait for a consultant to contact me. The weekend past and i contacted the store on Monday this week.
The consultant mentioned that the device was in store and that i could pick up the device and activate the contract. When i got to the store, i was told that there was some credit limit issue and that they were waiting on head Office to increase since Thursday the previous week? That was day 4...
..... so day 3 was completely a waist of time as the consultant couldn't capture my application and let me complete the documentation and mentioned that she would contact me. I was then informed via sms that the contract was approved, however i needed to wait for a consultant to contact me. The weekend past and i contacted the store on Monday this week.
The consultant mentioned that the device was in store and that i could pick up the device and activate the contract. When i got to the store, i was told that there was some credit limit issue and that they were waiting on head Office to increase since Thursday the previous week? That was day 4...