Sent 2 Cancellation notices via web...No responce

Item: MTN South Africa
Rating: 2
Author: Riaan van der Vyver

I have Logged 2 Cancellation requests via the MTN website to cancel my contract on the 15th of December 2015 but i have had no response at all from them. The first request was sent on 04/11/2015 *** (within the 1 Month notice period) then I sent another one on 13/11/2015 *** and also sent them a e-mail with these references on 13/11/2015 But nothing. I logged onto the web today to check the requests and they are Closed????? How does that work??? It is now the 27th and the contract is to be closed on 15/12/2015

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Replies (1)

MTN South Africa's replyOfficial

27 Nov 2015, 20:04

Hello boerbull,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We have notified the relevant department of your request, that you would like to migrate your number to prepaid after 2015-12-15.

We sincerely hope that the above is in order and hope that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

MTN South Africa's reply27 Nov 2015, 20:04

Official