SENSELESS CLAIM PROCESS

I lodged a cellphone insurance claim with mtn insurance for a cracked screen on 18.11.2019. All the documents they requested we all handed in by 19.11.2019. Upon making a follow up on 21.11.19 their consultant told me he cant open word documents and will try another consultant. On 22.11.19 till now the claim is still with the underwritters. I do not understand why this process is dragging for so long, this is the most inconvenient and *********** claiming process i have ever experienced, personally i wouldn't recommend this insurance company if their claim process is so tiresome. The longer this process drags the more damages incur on my cracked screen. We pay for insurances for such unfortunate circumstance but the claim process leaves a bad taste to a clients mouth.