PVDG
P.H. VAN DER GRINTEN

1 reviews | Active since Feb 2015

13 Feb 2015, 14:19

SENDING SMS VIA 34471 TO GET YOU INTO A DRAW

Out of the blue I got the 12 of February 2015 as a 8 year MTN customer a SMS to send my name to 34471 to enter a draw, I did but then I got very stupid questions only meant to get people on the hook.<br> When I tried to find the T&C's of the drwa MTN send you to their website [URL Removed] and nowhere you will find the specific T&C's.<br> <br> I like to know if the answer sms to 34471 are part of my SMS bundle or is MTN charging me EXTRA for this.<br> <br> Nowhere you find any explanation and this has to be stopped especially for the less educated people in the country with MTN contracts .<br> Writing this complaint a get a new SMS from MTN telling me that I made an impressive start yesterday and I'm already top class etc.etc. and then they state Just text 1 SMS: Free to 34471 and raise your 30 points in the draw for 1 Galaxy S5!<br> <br> Please MTN stop this and inform the loyal customers correctly even when they signed for information from MTN when they started their contracts some time ago.<br> <br> If there were any extra charges for these 34471 text messages I sent I want my money back via my monthly MTN invoice.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 May 2023, 21:58
Official
Hello studioph,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers