EB
Eric B
1 reviews | Active since Apr 2015
31 May 2015, 16:24
sending sms
Your strike at MTN cost me lots of money. I got a problem and can not be solved. My data contract keeps sending sms to a specific number. There is nothing in my outbox and I even made the sms center number 0. I also tried *33*000*16# but it keeps sending sms and you bill me R0.75 each time. Please solve this or cancel my sms services. I suppose you will arrange for paying my money back
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Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 09:55Hello EBG,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
SMS's deactivated from your account and a credit has been processed for the sms's sent.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
SMS's deactivated from your account and a credit has been processed for the sms's sent.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply09 Jun 2015, 09:55
Official
Hello EBG,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
SMS's deactivated from your account and a credit has been processed for the sms's sent.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
SMS's deactivated from your account and a credit has been processed for the sms's sent.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,