LO
Linda O
1 reviews | Active since Sept 2009
07 Apr 2016, 15:04
Sending MMS on contract with minutes
I previously had a contract with 200 minutes, 300MB data and a few hundred SMS's. I then could send an MMS without any problems. When I upgraded my cellphone, I changed my contract to 100 minutes, 500MB data and 200 SMS's. Suddenly I cannot send an MMS anymore because I do not have Rands airtime according to MTN. At the moment I have more than 500 MB data, 391 SMS's and 7 hours airtime. I am told that I could never send an MMS with minutes airtime, I need Rands airtime, but I know I sent photos through my messaging.
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MTN South Africa's replyOfficial
11 Apr 2016, 21:16Hello olckers,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
On your previous package you were able to send MMS's because your usage limit was not set to R0.00 and the charges for the MMS's were depleted from the amount that was available to use for your out of bundle spend.
You can change the usage limit by dialling *141*1*7852#ok, please note that you will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
On your previous package you were able to send MMS's because your usage limit was not set to R0.00 and the charges for the MMS's were depleted from the amount that was available to use for your out of bundle spend.
You can change the usage limit by dialling *141*1*7852#ok, please note that you will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply11 Apr 2016, 21:16
Official
Hello olckers,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
On your previous package you were able to send MMS's because your usage limit was not set to R0.00 and the charges for the MMS's were depleted from the amount that was available to use for your out of bundle spend.
You can change the usage limit by dialling *141*1*7852#ok, please note that you will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
On your previous package you were able to send MMS's because your usage limit was not set to R0.00 and the charges for the MMS's were depleted from the amount that was available to use for your out of bundle spend.
You can change the usage limit by dialling *141*1*7852#ok, please note that you will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***