WH
Wilna H
1 reviews | Active since Mar 2016
23 Mar 2016, 16:44
Send from pillar to post
I have been unable to resolve the issue on my expired laptop contracct since Dec 2015. I logged call on MTN complaints site and received a e-mail that I would be contacted in 5 working days. It is now 3 weeks again and still no contact been made. I have 8 different contact numbers that I had to phone. Asked in various calls that my contract expired and must be cancelled. Yet I am now still being charged and no one is phoning me to resolve the issue
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2016, 21:36Hello 082WH,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The number could not be cancelled in December as the account was behind with payments. We will engage with the legal department to assist you with your account.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The number could not be cancelled in December as the account was behind with payments. We will engage with the legal department to assist you with your account.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2016, 21:36
Official
Hello 082WH,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The number could not be cancelled in December as the account was behind with payments. We will engage with the legal department to assist you with your account.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The number could not be cancelled in December as the account was behind with payments. We will engage with the legal department to assist you with your account.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,