1 reviews | Active since Dec 2016
Sells contracts without stock
Bought a new contract with a Lenovo Ideapad 320 as my wife needs it for work. Was told delivery/collection will take a week. Still waiting... Was told this morning there is no stock available at their warehouse...
Good Day,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Good Day,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,