1 reviews | Active since Aug 2010
Selling LTE Product without having coverage!
After checking out Mtns adv.in their shop showing LTE Coverage for the whole Of Cape town area I bought Mtn's LTE modem. - the staff had no knowledge of product an could not assist in answering questions. After setting this up at my office I saw that there is no LTE coverage and phoned 808. They advise me that I have to look up the coverage maps on LTE since there is only coverage in the Cape Town city centre. Completely contradicting Shop Ads. After making sure of this myself I saw that there was no coverage in my area. I again phoned 808 and asked them what I must do, they put me through to their technical people about the coverage forecast. They advised me that they cannot tell me how long it will take to provide coverage and that i must rather take the product back. This was still within the time the C.P.A. allows<br> The shop now told me i must come and take my unit, since me buying a LTE product and not having LTE coverage is not a good enough reason for giving back the LTE modem. After me not wanting the product the staff is quit rude in the way they handle this issue. I also requested the shop and area manager to phone me but no one does!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Best regards
Mantoa
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Best regards
Mantoa
REQ:***
Best regards,