hB
hafid B
1 reviews | Active since Nov 2013
13 Aug 2015, 22:18
selling faulty handsets
Mtn sells faulty handsets... Bills me every month.. For a handset which has been repaired 5 times for the same problem.<br> <br> I will have to get in touch with the director as this is unacceptable.. I'm sure the money I pay every month is not faulty?? <br> <br> I don't have the job card number nor the cell phone product number.<br> <br> Please call the store, Gardens centre, Capetown, and ask what is the status of Mr Biggs cell phone.<br> <br> Please be advised, I will stop paying this account and will be taking this matter further and will not stop until it is resolved.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
04 Sept 2015, 15:31Hello HAFID,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply04 Sept 2015, 15:31
Official
Hello HAFID,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***