UD
Unique D
1 reviews | Active since Nov 2015
20 Nov 2015, 19:56
selling Customers Airtime
I loaded R30 airtime bought a weekly database bundle of R15 which is 100mb my I still had a positive bundle and MTN call centre would be telling me my airtime is being used by my internet session why is there data bundles if they if we gonna be using our airtime to connect to the internet with our Airtime This is Pathetic service we receiving from MTN service provider
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Replies (1)
MTN South Africa's replyOfficial
25 Nov 2015, 12:22Hello Unileng,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the internet sessions deplete from your data bundle balance first. You are charged from your airtime balance whilst you still have data bundles when you have multiple internet pages opened, we advise that you close the internet page that you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the internet sessions deplete from your data bundle balance first. You are charged from your airtime balance whilst you still have data bundles when you have multiple internet pages opened, we advise that you close the internet page that you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply25 Nov 2015, 12:22
Official
Hello Unileng,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the internet sessions deplete from your data bundle balance first. You are charged from your airtime balance whilst you still have data bundles when you have multiple internet pages opened, we advise that you close the internet page that you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the internet sessions deplete from your data bundle balance first. You are charged from your airtime balance whilst you still have data bundles when you have multiple internet pages opened, we advise that you close the internet page that you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***