**** selling and even worse customer care and follow-through on promises

MTN consultant made contact offering a free phone on existing contract at slightly less price. Received phone, first and subsequent bills have been more and I am charged for a phone. Contacted MTN and received confirmation *** (Hayden) and *** (Lucian) that my query was "Valid" and a collection will be logged in order for DSV to collect the phone.

2 months have now passed and phone has not been collected and I am still over-billed monthly.

MTN, what is happening??