SB
Sandy B
1 reviews | Active since Sept 2009
10 Jan 2020, 10:48
Sell by Lying
Opened a contract with MTN. Hector from rewards promised that I would be able to port my number once my current contract ended, I was not able to. I spoke to Maranda @ rewards who said to return the phone and they will cancel the contract and reverse all fees, returned the phone to Mothusi @ MTN Greenstone ***. I spoke to Jason @ rewards Ref *** he said the contract would be cancelled, this was never done.
MTN has now handed me over to SSDA!!
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MTN South Africa's replyOfficial
14 Feb 2020, 08:07Good day Sandy B,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that i have escalated you complaint through to RewardsCo for assistance. You may also contact them directly by dialing ***.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that i have escalated you complaint through to RewardsCo for assistance. You may also contact them directly by dialing ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply14 Feb 2020, 08:07
Official
Good day Sandy B,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that i have escalated you complaint through to RewardsCo for assistance. You may also contact them directly by dialing ***.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that i have escalated you complaint through to RewardsCo for assistance. You may also contact them directly by dialing ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,