Self service

<p>Its being possibly a 4 month ongoing battle with MTN around their poor service. On my boyfriends account has been over charged for more than a year, with the amount of R470. He has a top-up contract with MTN the same contract he has had for over 5 years.</p> <p>We have been enquiring this on serval occasion through their customer services whereby the said that this is the contract that he has taken out which is false. We had to make contact with the store he had renewed his contract with who checked and confirmed that he did renew his contract and kept it as a top up. MTN has captured the info incorrectly and has cut of his service. They have prolonged this issue and kept is service cut even though its their poor service and contract management which has resulted in this. No one is keeping him up to date or trying to rectify the issue with any urgency.</p> <p>Current status - the store is currently arguing with head office which means nothing to us.How much longer do we have to wait?</p>