ThidT
The hammer if dawn THOD

1 reviews | Active since Sept 2016

07 Sept 2016, 22:07

See it today, pay for it today, get it next year!

<p>So you know how you would look at somefing in a store go in to the store and pay for.that particular Fing and then get that Fing at the same time? Now imagine seeing something, getting in line to pay for it, and then almost paying for it and then getting told that "Ohhhhh turns out we don't have stock for.this particular product" okay well why do you advertise it then why in the world is it still being shown if you don't own the actual product why am I led into the store perusing a particular product only to find out that I'm not even goin.a see that product not for 3 to 4 months anyway what is Wif this false hope why do you even advertise that Fing stop that garbage please kfc doesn't advertise chicken wings then tell me that they don't have stock when I finally get to the front of the line plz mtn do somefing about this rather tell me before I go through all that paperwork and fear of getting rejected that there isn't stock and that I should come.back another time rather than getting my hopes.up and making me wait even longer for a deal geeeeez</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2016, 11:19
Official

Good day The hammer if dawn THOD

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that availability of stock is subject to demand within every region and it varies from store to store

We are awaiting stock however, the challenge lies in the turnaround times, which unfortunately, we have no control over. We do indeed share your disappointment in this regard; however we look forward to updated communication from our marketing team on the expected delivery times.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Kind Regards,

Zukiswa

REQ: **********