Second Worst Service ever received from MTN

On the 8th August 2019 I went to an MTN store at Mall@Reds for an additional contract [MacBook Air] well everything went well so I was told as they already had most of my information the I just few required information and told to wait 8 days and a courier company will contact me for delivery on the 5th August I got worried cause there was no communication from MTN to me, like no email,sms nor call so on the 6th I went back to the store to enquirer as to what was going then the consultant told me rudely so I should wait as Apple products take longer for MTN to receive stock but my application was still open that’s what he told me. I waited until the 8th September, I went back to the store at Mall@Reds then on that day I was told my application was removed from the system, I ask how could it be removed without my consent then the answer was “I don’t know and the gentlemen whom you opened the contract with is not here” now I went MTN Wonderpark where I normally open my contracts without any hustles explained my predicament to the lady and surprisingly she showed me on the system that the contract has been approved but she couldn’t understand why I was told it has been removed,she even offered to restart with them there but I refused now to my surprise on that weekend [Sunday Morning] I woke to a first ever form of communication in this case an sms saying “Your recent MTN application with MTN has been declined,YOU DO NOT MEET OUR CRITERIA “ coted word for word. This is the second worst service I ever received from MTN. I am a brand loyalist,I have been using their services since 1998 as a prepaid customer and now I am wondering if it’s time for me to try other networks and probably I might find a new home there cause where I am at the roofs are leaking.

I don’t even have a reference for that additional contract.