SECOND STRIKE!!!DATA RE-CURING STILL NOT OFF , DATA BUNDELS OFF AWAITING REVERSAL 2 B DONE

<p>I have been a devoted customer of yours for 13 years (that’s longer then most marriages) but I was greatly upset with the last product that I purchased from MTN. I purchased R160 airtime via cell phone banking to buy 1GB (and get 1 free). When I tried to buy the data the network kept giving me an error (I was travelling so the network was bad), so I kept trying repetitively to purchase the data. According to MTN records I purchased 19GB of data which amounted to R3200 this amount has been offset in my account. THIS IS RIDICULOUS. Mind you I made my limit on contract be R1 to avoid such. I don’t understand how MTN could let a transaction like this go through with R160 airtime?</p> <p>On the 6th August 2016, I went to MTN at Woodmead Shopping Centre to see a consultant I was told that the reason why the transaction went through is because I’m on self-service (Only God knows what that’s got to do with anything). I was told that I’m currently on re-curing data purchase and that my self- service has been deactivated. On the 14th August 2016 I received numerous SMS’s informing me that I had purchased 20GB in my account. THIS IS HAPPENING AGAIN!!! Mind you I’m currently on a payment plan for the first R3200 “purchase” as I had used the 19GB..... WHY WOULD I BUY AGAIN HUH??? I called customer care on 808 for assistance. The consultant informed me that it does appear on his records that I de-activated self-service on the 6th August 2016; HE DOESN’T KNOW WHAT HAPPENED…..? The consultant asked me to switch off my Data for the next 24 hours as this is the maximum time it would take to solve my query and that I shouldn’t use my data. I AM STILL WAITING AND MY DATA IS OFF . CUSTOMER REF NO. RE ********** 0</p>