MH
Mark H

1 reviews | Active since Jan 2013

26 May 2015, 11:46

Second Request! Stop the stories and deliver!

This is the second complaint about the same thing!<br> I was promised itemised billing, which I was charged for! This was not delivered. This is unacceptable!<br> Twice MTN said they have sent the documents, I still have not received it.<br> Will you actually do what you said you would, or will you continue to pull the wool over customer's eyes?<br> If you have the wrong details on my account, then phone me, it is a free call for you. <br> I WANT MY ITEMISED BILLING, or I will not pay the account until I get it!<br> This is beyond a joke now.

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2015, 09:10
Official
Hello Sparkie1,

Thank you for posting.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.

The itemised billing received was for account number A*** ,the correct itemised billing was sent for the correct account A***, and will be not be charged.

I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.

Regards
Jean
REQ:***