Second month disappointed

Item: MTN South Africa
Rating: 1
Author: Aerlene A

I have2 contracts with mtn. My payment date is the 15th of each month which I pay cash per month. Your account is overdue. Please pay R 610.24 in at ABSA bank acc nr ********** 150 to avoid suspension. The line will be suspended in 2 days. Regards MTNSA That is the sms i keep receiving and last month my number was switched off the one I use as a main line. I have called 808 Went instore to Ottery hyper and called constantia. 808 keeps getting cut and the stores are of no help as the message came through today again. Can somebody contact me. To clear up this matter.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

11 Sept 2017, 14:17

Dear Aerlene,

Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.

I will be in contact with you to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN South Africa's reply11 Sept 2017, 14:17

Official

Dear Aerlene,

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

Second month disappointed

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