1 reviews | Active since Sept 2010
Second LG phone from MTN store to bootloop
<p>I had an LG G4 through contract with MTN that got stuck in boot loop and overheated. When it was time for an upgrade I took a leap of faith after the store person told me the LG G5 had resolved the boot looping issue. This was not the case. A mere few months into using the LG G5 my phone is now stuck in boot loop and the battery life has all but disappeared. MTN should do their research, and LG should stop releasing faulty phones. I need this phone replaced ASAP - unfortunately I can't phone the store to ask for this as my phone won't work.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***2
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***2