Second ********** Upgrade Three Months Later
<p>I have been a loyal MTN customer for over 10 years and in a space of 5 months 2 upgrades were allowed to go through on my account and i have to run around and get affidavts for the second time. i guess security measures have gone down the drain.....dissatisfied costomer</p>
Good Day Kgotso Baloyi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We advise that you contact our Customer Care and request to put extra security measures on your account, this can be done by requesting that no upgrade should be done online or telephonically. You can also request that a security question of your choice must be asked before an upgrade is processed.
This can help prevent ********** upgrades done on your account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Kgotso Baloyi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We advise that you contact our Customer Care and request to put extra security measures on your account, this can be done by requesting that no upgrade should be done online or telephonically. You can also request that a security question of your choice must be asked before an upgrade is processed.
This can help prevent ********** upgrades done on your account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***