vA
valenchia A
1 reviews | Active since Apr 2015
29 Jun 2015, 21:46
second complaint my airtime
I am disgusted in the **** network my whole ****** airtime chowed by the network your last response was that I had active sessions how can that be possible when I disconnect and remove my sim and switch off my phone once again my airtime is taken and you give me your ******* free airtime to use I want back my airtime cause how on earth can my airtime be taken when I have a data bundle to use for Internet just fix your ****** billing and give me back my airtime so that I can use it up and port my number to cell c who does not ***** people's airtime
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MTN South Africa's replyOfficial
08 Jul 2015, 08:18Hello imogen@23,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the airtime used was used on calls or buying the 1 day data bundle. There are no wasps subscriptions.
Kindly give us a specific date and time when the airtime went missing. I checked the usage from the 28-29 June 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the airtime used was used on calls or buying the 1 day data bundle. There are no wasps subscriptions.
Kindly give us a specific date and time when the airtime went missing. I checked the usage from the 28-29 June 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
MTN South Africa's reply08 Jul 2015, 08:18
Official
Hello imogen@23,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the airtime used was used on calls or buying the 1 day data bundle. There are no wasps subscriptions.
Kindly give us a specific date and time when the airtime went missing. I checked the usage from the 28-29 June 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the airtime used was used on calls or buying the 1 day data bundle. There are no wasps subscriptions.
Kindly give us a specific date and time when the airtime went missing. I checked the usage from the 28-29 June 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi