MN
Mpho N
1 reviews | Active since Sept 2016
11 Oct 2016, 15:00
Second complaint
<p>Mtn is honestly a joke, I lodged my complain over a month ago and it was never attended to. I only got an email from their customer care on the 23/09/2015 after my complain on hello peter. They then requested my name, I'd number, pin, physical address and my bank name. Two weeks later I'm still waiting for feedback from them. I honestly regret the day I took a contract phone with MTN. My ref: ********** 0. </p>
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MTN South Africa's replyOfficial
12 Oct 2016, 11:20Good day Mpho Nkosi,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
According to our records the request for your Itemised Billing was sent to the Billing Department, Email Address : ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply12 Oct 2016, 11:20
Official
Good day Mpho Nkosi,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
According to our records the request for your Itemised Billing was sent to the Billing Department, Email Address : ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,