VW
Veronicque W
1 reviews | Active since Aug 2018
15 Sept 2018, 17:08
second complaint
recently my phone screen broke.. knowing that my phone was insured i went to the mtn store in randburg square to ask the way forward.. the agent there advised to wait a period of 3months before claiming which i did.. after three months i claim for my phone only to hear that i was suppose to claim after 24hours after the accident.. i explain about the advised given and i was told to get a letter from the agent at the store which i got.. from than i have been back and fourth with mtn since than and paying for a phone i dont use.. mtn nor the guy at the store is sorry for the wrong info given nor the fact that i had to play middle man running back and fourth between the store and the call centre..This process has drained and i cant wait for my contract to end.. i have had the worse experience ever from mtn and never wish to have a contract with them again.. they are just making money from people knowing that they will never pay for repairs or even stole phones.. i am a single young mom who doesnt have money to waste..
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Replies (3)
MTN South Africa's replyOfficial
17 Sept 2018, 09:24Good day Veronique
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply17 Sept 2018, 09:24
Official
Good day Veronique
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
VW
Veronicque W's updateReviewer Update
29 Sept 2018, 11:13Good day
It has been days i still haven't got any feedback from you and your team. If i don't get any feedback within a few days im taking this matter to ICASA
VW
Veronicque W's update29 Sept 2018, 11:13
Reviewer Update
Good day
It has been days i still haven't got any feedback from you and your team. If i don't get any feedback within a few days im taking this matter to ICASA
MTN South Africa's replyOfficial
10 Oct 2018, 10:58Good day Veronique
Please note that we have tried to contact you a number of times but you phone goes to Voicemail. Please advise which other number you can be reached on.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply10 Oct 2018, 10:58
Official
Good day Veronique
Please note that we have tried to contact you a number of times but you phone goes to Voicemail. Please advise which other number you can be reached on.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,