*****ed Over

On 30.08.2018 I purchased airtime through the FNB for my 2nd sim card as I couldn't use my main sim to make an emergency call. When I tried to make the call it said I had to top up my sim with airtime. Called MTN to inquire about the airtime which disappeared & spoke to a useless agent called Rungulani Maluleke who told me his system couldn't pick up I bought the airtime and I must call back in 30min. I told him I had to make an emergency call and he needs to sort out the matter. He just gave me an attitude insisting there was nothing he can do...when I asked to speak to his supervisor he wouldn't get the supervisor on the line as he felt there is no need. I had to waste my time arguing with this agent & he tells me his supervisor can't come because his is in a meeting. Baldwin Bokaa is the supervisor's name. Called 2min later and spoke to a lady called Sithokoza Mazibuko who said she was the supervisor at the beginning of the call and at the end of the call changes and says she is now a manager when I asked to speak to her manager. She was able to pick up that i bought the airtime (amazing ) she gave me some ******* excuse that because I have a 'Smart Phone', my airtime will disappear and something about app restrictions . So MTN I'm I supposed to delete all my apps before I can buy airtime and make a phone call??? Many times I have bought airtime and it's never disappeared because I use a smart phone. This lady gave some many stupid reasons for the disappeared airtime it didn't make sense. MTN Stop taking us for fools just because we r loyal and u think we don't know how to use our phones. I have had many smart phones and this has never happened. After more than 15yrs of being a customer, some of yr employees r showing me the middle for my concerns...clearly u don't care about your customers and that's why yr agents give us bullsh*t excuses to our concerns