Screen proctector that broke after a week
<p>Got my upgrade on 1 June 2016 for Samsung s6 edge with the upgrade I bought a screen protector as well as a phone cover. The sales person had put my screen protector on my phone, in 15 days the screen protector fell off the screen while I had a phone call. I notified the sales person that sold the screen protector to me what happened and the Monday I went back to the MTN store to return the screen protector (Body glove) that cost R499. The sales person said it was a default due that it did not stick properly to the phone and gave me an other screen protector but it was another brand (muvit) that only cost R449 because there wasn't any body glove screen protector in the color white. The sales person then opened the muvit screen protector and just as he was gonna apply it to the phone it was cracked already coming from the hard casing out CRACKED. Then he toke another screen protector of the same brand (muvit) and he app**** it to my phone. Then this morning when I toke my phone out of my jacket pocket that was zipped closed to discover that the screen protector is cracked, where two people are my eye witnesses that the screen protector was still in order and 2 minutes later after it was in my jacket pocket while standing with my customers it was cracked as I toke it out of my jacket pocket. Then I quickly notify the sales person from whom I got it what happened and went to the MTN store where he was on lunch break and had to wait 30 minutes because apparently only the person that helped me can assist me. After 30 minutes the sales person had arrived and I told him again what happened while explaining the story again I toke the screen protector off as I toke it off it cracked even more. The sales person told me he can't make the decision whether I would get my money or another screen protector but only his manager can and apparently she was on lunch and only would be back in an hour. So I waited an hour for the manager to come back. So the sales person told me that the manager said she can't do anything. I asked him that I would like to speak to her but apparently I can not speak to her because she's busy. So I paid R499 for a screen protector and got a cheaper make and then when the first screen protector of the muvit that is cheaper then the body glove make that I have paid for has already been CRACKED in its hard case packaging. Now the same make (muvit) cracked in 10 days but they can't do anything,but the product is faulty!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
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Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
